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CRM Applications

Dynamically recommend next-best-actions for your customers.

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Move past traditional CRM systems to a true journey-enabled, customer engagement suite. Learn how Pega is helping enterprises revolutionize their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform.

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How Pega technology resolves Company

You are about to reach
your monthly data limit...

Customer To avoid costly calls to your service center (and keep customers happy), you need to stay one step ahead. That’s why Pega’s real-time monitoring and pattern detection lets you sense a potential billing issue, then send your customer a proactive notification. It’s not mind-reading. It’s signals

Why is my bill so high? Let me check.

Customer billing view If the billing issue is due to new fees and charges, the customer can log in and easily see what’s changed, thanks to Pega’s customer self-service view.

Customer is 79% likely to call
about their bill.

Company

Offer to waive late fee.

Customer Use Pega’s AI-powered propensity modeling to determine the appropriate offer that gives your customer resolution she needs – without having to call your service center. See this in action

You have a data roaming charge and a late fee. Would you like to waive the late fee?

Agent view of billing charges

Why is my bill so high?

If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business. What do we mean by “next best action”?

Thanks for being a valued customer!

Thanks so much for waiving my late fee!

When your customers’ billing issues are resolved quickly, you see results. Think higher customer satisfaction, fewer repeat calls, and lower average handle time (AHT). Find out how Cisco cut AHT in half Proactive customer service. Streamlined billing inquiries. Start delivering all of this and more with Pega Customer Service™.
Explore our industry-leading software
Learn more about intelligent guidance
Sign up for an upcoming demo

You have a data roaming charge and a late fee. Would you like to waive the late fee?

Agent view of billing charges

Why is my bill so high?

If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business. What do we mean by “next best action”?

Thanks for being a valued customer!

Thanks so much for waiving my late fee!

When your customers’ billing issues are resolved quickly, you see results. Think higher customer satisfaction, fewer repeat calls, and lower average handle time (AHT). Find out how Cisco cut AHT in half Company

You are about to reach
your monthly data limit...

Customer To avoid costly calls to your service center (and keep customers happy), you need to stay one step ahead. That’s why Pega’s real-time monitoring and pattern detection lets you sense a potential billing issue, then send your customer a proactive notification. It’s not mind-reading. It’s signals

Why is my bill so high? Let me check.

Customer billing view If the billing issue is due to new fees and charges, the customer can log in and easily see what’s changed, thanks to Pega’s customer self-service view.

Customer is 79% likely to call
about their bill.

Company

Offer to waive late fee.

Customer Use Pega’s AI-powered propensity modeling to determine the appropriate offer that gives your customer resolution she needs – without having to call your service center. See this in action Proactive customer service. Streamlined billing inquiries. Start delivering all of this and more with Pega Customer Service™.
Explore our industry-leading software
Learn more about intelligent guidance
Sign up for an upcoming demo

Analyst Reports

See all analyst reports

Article

Gartner Magic Quadrant for the CRM Customer Engagement Center

Simplify and automate to reduce costs and improve agility.

Learn More

Article

Gartner Magic Quadrant for the CRM Customer Engagement Center

Simplify and automate to reduce costs and improve agility.

Learn More

Article

Gartner Magic Quadrant for the CRM Customer Engagement Center

Simplify and automate to reduce costs and improve agility.

Learn More

Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.
Edit
How Pega technology resolves Company

You are about to reach
your monthly data limit...

Customer To avoid costly calls to your service center (and keep customers happy), you need to stay one step ahead. That’s why Pega’s real-time monitoring and pattern detection lets you sense a potential billing issue, then send your customer a proactive notification. It’s not mind-reading. It’s signals

Why is my bill so high? Let me check.

Customer billing view If the billing issue is due to new fees and charges, the customer can log in and easily see what’s changed, thanks to Pega’s customer self-service view.

Customer is 79% likely to call
about their bill.

Company

Offer to waive late fee.

Customer Use Pega’s AI-powered propensity modeling to determine the appropriate offer that gives your customer resolution she needs – without having to call your service center. See this in action

You have a data roaming charge and a late fee. Would you like to waive the late fee?

Agent view of billing charges

Why is my bill so high?

If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business. What do we mean by “next best action”?

Thanks for being a valued customer!

Thanks so much for waiving my late fee!

When your customers’ billing issues are resolved quickly, you see results. Think higher customer satisfaction, fewer repeat calls, and lower average handle time (AHT). Find out how Cisco cut AHT in half Proactive customer service. Streamlined billing inquiries. Start delivering all of this and more with Pega Customer Service™.
Explore our industry-leading software
Learn more about intelligent guidance
Sign up for an upcoming demo

You have a data roaming charge and a late fee. Would you like to waive the late fee?

Agent view of billing charges

Why is my bill so high?

If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business. What do we mean by “next best action”?

Thanks for being a valued customer!

Thanks so much for waiving my late fee!

When your customers’ billing issues are resolved quickly, you see results. Think higher customer satisfaction, fewer repeat calls, and lower average handle time (AHT). Find out how Cisco cut AHT in half Company

You are about to reach
your monthly data limit...

Customer To avoid costly calls to your service center (and keep customers happy), you need to stay one step ahead. That’s why Pega’s real-time monitoring and pattern detection lets you sense a potential billing issue, then send your customer a proactive notification. It’s not mind-reading. It’s signals

Why is my bill so high? Let me check.

Customer billing view If the billing issue is due to new fees and charges, the customer can log in and easily see what’s changed, thanks to Pega’s customer self-service view.

Customer is 79% likely to call
about their bill.

Company

Offer to waive late fee.

Customer Use Pega’s AI-powered propensity modeling to determine the appropriate offer that gives your customer resolution she needs – without having to call your service center. See this in action Proactive customer service. Streamlined billing inquiries. Start delivering all of this and more with Pega Customer Service™.
Explore our industry-leading software
Learn more about intelligent guidance
Sign up for an upcoming demo
Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.
Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.
Maximize Value with Next Best Action Intelligence

Blow away your customer’s expectations - engage each individual one-to-one, letting the AI constantly adapt to their needs.

We’re creating an environment where we know our customers individually, and we want to use what we know to really understand what’s important to them – so we can be there in the moments that matter.
Jessica Cuthbertson CEO, RBS

Watch Birgit König, Ph.D., CEO, Allianz Health Germany, share how the Pega platform meets rapidly changing customer expectations.

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